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Handpicked designs. Expected delivery 3-7 days. Always 14 days return policy
Handpicked designs. Expected delivery 3-7 days. Always 14 days return policy
This cooperation agreement is between:
Company Name:
Splish Now ApS
Overgade 22B, 5000 Odense, Denmark
☏ +45 22 17 22 60 | kontakt@splish.dk
CVR. no.: 40731776
Referred to as: Retailer
This cooperation agreement contains an overall framework agreement between the Company and the Dealer.
1.0 The purpose of the collaboration is for the Company to sell the Retailer's products via the Company's website to private customers or 3rd party companies. The products can be both new and vintage products (pre-loved). When a product has been sold via the website, the Retailer receives a notification, after which the product is sent to the end customer via its own logistics partners, unless otherwise agreed.
1.1 The Company has the right, on behalf of the Retailer, to sell the Retailer's products that appear on the website with liberating effect.
3.0 When a sale occurs via the Company's website, the Dealer receives notification via email and/or the Company's internal and personal dashboard for Dealers. The process proceeds in such a way that the Retailer:
3.1 It is the retailer's responsibility to continuously update its range so that customers are not misled. It includes information, descriptions, prices and other content that is relevant to customers. If a sale has been completed, the dealer is obliged to send the product within a reasonable time. If this is not met, a fee of DKK 1000 will be due after one notice.
4.0 Since the customer has a 14-day right of return, the Retailer receives payment 21 days after the customer has received his product and if the product has not been returned.
4.1 Orders are balanced in the system when the customer's right of return of 14 days is over (18 days from the order being placed) and paid out on the next invoice after balancing.
4.2 After each period ends, the Company sends an email regarding invoice details, while it is also possible to view the invoice via the personal dashboard for Retailers.
4.3 The period statement can change during the period and until the end of the period.
5.0 If the Retailer's balance is negative, the Company does not pay the Retailer, but instead the Retailer must pay the Company within 8 working days from receipt of the invoice.
6.0 The cooperation agreement is valid when the Retailer has given his consent via the website by ticking "Terms and Conditions", when choosing a subscription.
6.1 The collaboration runs month by month and can be terminated with the current month + 1 month. Retailer can always cancel or change the subscription via their own personal Retailer dashboard. In the dashboard, the Retailer must press:
7.0 Complaints go through the retailer of the item. The customer can see who the contracting party is on his order confirmation. Alternatively, the customer can contact Splish Now ApS, and we will put the customer in touch with the Retailer. When returning the item, the condition must be the same as when the customer received the item.
The customer's purchase is covered by the Sales Act, including the defect rules. This means that the customer can either have a defective product repaired, exchanged, the money returned or the price reduced, depending on the specific situation. It is of course a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other damage-causing behaviour.
A complaint case is basically a case between the Customer and the Dealer. The customer can contact Splish Now ApS and advertise within 14 days if the customer discovers the defect in the product.
Alternatively, the Customer can advertise by contacting Splish Now ApS via email to kontakt@splish.dk or the contact form on the website.
Depending on the specific situation, the customer will receive further instructions. When returning the item, the customer is asked to state, in as much detail as possible, what the problem is.
Returns are at your own risk and Splish Now ApS therefore does not generally pay for return labels or the like. In the event of a justified complaint, Splish Now ApS will refund reasonable shipping costs. Otherwise, the customer must bear all transport costs themselves, including Splish Now ApS/Retailer's shipping costs for returning the item after examination, just as we can charge the customer an amount of up to DKK 150 for examination of the item.
The customer must remember that the item must always be sent in proper packaging and receive a receipt for dispatch. The customer is responsible for the package/goods themselves until we receive them. The customer must therefore save the postal receipt incl. information on shipping costs and any track and trace number.
Should a dispute arise between the customer and the partners, the responsibility falls back on Splish Now ApS, which can therefore override the Retailer/Partner at any time.
Note! Splish Now ApS does not receive packages sent by cash on delivery or similar.
7.1 Customer has 14 day cancellation right.
When the customer shops online and at splish.dk, the customer normally has a 14-day right of withdrawal, during which the customer can announce that the customer regrets the purchase and then return the item to the Dealer/Splish Now ApS. The individual Dealer handles cancellation cases.
The right of withdrawal runs from the day the customer has received the goods. If the deadline expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the deadline is extended to the following weekday.
In order to exercise the right of withdrawal, the customer must give an unequivocal statement The retailer/Splish Now ApS notification of this no later than 14 days after receiving the goods.
7.2 Extended right of return when purchasing Christmas presents
Orders purchased from 16/11-2020 until 24/12-2020 can be returned until 15/01-2021. The customer must always register their return at: kontakt@splish.dk
7.3 Return
If the customer regrets the purchase, the goods must be returned to the store that sent the goods in the first place. The condition of the item must be the same as when the customer received the item.
When returning, the customer should ensure that the goods are properly wrapped. The customer is responsible for the package/goods themselves until the store receives them. The customer must therefore always save the receipt for dispatch as well as the track and trace number.
IMPORTANT:
We expect the customer to send the goods as soon as possible after the customer has given notice of cancellation, and the customer must send them back no later than 14 days after the customer has canceled. Note! Dealer/Splish Now ApS does not receive packages sent by cash on delivery.
7.4 Condition of the item. When the customer sends the item back, the customer is only liable for any deterioration in the item's value that is due to handling other than what is necessary to determine the item's nature, properties and the way it functions. In other words, the customer can try the product in the same way as if the customer tried it in a physical store, but the customer must not actually use it.
If the item is tried in addition to what is described above, consider Dealer/Splish Now ApS it as used, which means that if the customer cancels the purchase, only part or none of the purchase amount will be returned, depending on the commercial value of the item.
7.5 Refund
When: Retailer receives the item back, it is checked, and the customer is reimbursed the amount the customer has paid for Splish Now ApS upon purchase. If the customer regrets his purchase, the customer will be refunded the amount paid by the customer to Splish Now ApS. In the event of a decrease in value for which the customer is liable, this will be deducted from the purchase amount.
If the customer uses his right of withdrawal, Splish Now ApS refunds all payments received from the customer no later than 14 days from the date on which Retailer has received the customer's goods back
The amount is always transferred to the same means of payment with which the customer paid for the purchase. If, for example, the customer paid by card, the purchase amount is returned to the payment card the customer used for the purchase. Missing original packaging may constitute a reduction in value, so to be sure of being able to receive all the money back, it is recommended that the customer returns the item in original packaging.
8.0 The cooperation agreement is confidential, and the parties may not pass on information about the content of the agreement or general conditions for cooperation with third parties without the prior consent of the other party. The provision must be complied with, and information thus remains confidential after the end of the collaboration.
9.0 The cooperation agreement is subject to Danish law and is settled in the event of any dispute based on it.
Danske Bank
Reg. no: 3409
Account no.: 12868367
IBAN: DK0730000012868367
SWIFT: DABADKKK