Exchange & return

We will exchange your products within 14 days

How do I return my products?

SPLISH offers a 14-day right of return, valid from the day you receive your order. The item must be in original condition and must not be used or damaged. The label and packaging must be in its original form.

Green return

To minimize waste and reduce our impact on the environment, please recycle the SPLISH packaging that was delivered to you when you return your item.

Has my return been received?

It takes about 10 working days for us to receive and process your return. Once the return has been registered, you will receive an email confirming that we have received the item.

When will I receive my refund?

Refunds are processed within 2 working days of your item being received at the warehouse.

Bemærk:

it may take 5-10 business days for the refund to appear on your statement. This depends on card issuers and is out of our control. Your refund will be credited to the same card used when the order was placed. If we are unable to do this (ie the card is declined, canceled or has expired), please contact customer service and we will refund you via bank transfer.

I have been refunded the wrong amount

If you believe you have been refunded the wrong amount, please contact customer service and provide your order number and the refund amount requested.

Bemærk:

Delivery and return handling fees are non-refundable, so you will be refunded the full value of the returned items less the additional fees.

Exchange...

Do you want a different size?

When we receive your return item, a refund will be made. Place a new order for the correct size and you will receive your new item within 3-9 business days.